Information Technology Services
ITS is the º£½ÇÖ±²¥ community's one-stop-shop for technology support. Our goal is to facilitate learning and enhance the classroom experience. We provide support, training, and guidance in all aspects of technology.
IT Service Desk
The IT Service Desk is your single point of contact for technical services. Whether you need technical assistance, have a question, or require technology equipment, we are here to help. Onsite Service Desk hours are Monday to Friday 8 a.m-5 p.m. The quickest way to receive technical services is to submit a service request (below). You can also visit Support Portal or call 510.907.2555 (Option 1, service desk 24/7).
We are located at the Oakland Campus at 3300 Webster St. Suite 308. For clients at our San Francisco Peninsula, Sacramento and Fresno Campuses, we offer remote assistance. We schedule periodic onsite campus site visits as needed.
Full Range of Services
- Personal Computing Support: SMU owned desktop/laptop/thin client computers, and tablets
- Network and Infrastructure Services: Campus networks, internet services, inter-campus connectivity, servers, data centers, backup, and recovery
- Business Technology Solutions: Printing, copying, scanning, telephone services (business and mobile), and fax services
- Identity and Access Services: User account administration, password management, data security, systems access
- Enterprise and Web Application Support: Student information systems, websites, web applications, and administrative system support
- Media Services: Event technical support, classroom technology support, media equipment, and videography
Teaching Online
Find resources for teaching, learning, and working online.
Working Remotely
The IT Services are committed to accommodating productivity in working remotely.
Tech Resources for Working Remotely
Business Technology Solutions
Connect with us for printing, copying, scanning, business and mobile phone, and voice messaging services.
Technology Discounts
The University has negotiated a variety of technology discounts that are available to students, faculty, and staff. Some discounts may require verification of your educational status, such as a valid º£½ÇÖ±²¥ email address. Most discounts can be obtained by simply clicking through the provided links.
Personal Computer System Requirements
Students and faculty who plan to use their personal laptops for class and other academic purposes will need to make sure their machines meet minimum system specifications. We cannot provide assistance to laptops and devices that do not meet these specifications.